Burg

I am an expert for provider management, outsourcing and transformation of IT services with more than 20 years of experience and a proven track record in the areas of IT Management, IT Strategy, IT project management, IT infrastructure operation, IT cost optimization and IT process improvement. Leading multicultural teams functionally and hierarchically up to a scale of 20 direct reports. I am result oriented, pragmatic with strong analytical skills and fully committed to provide services at SLA and projects in time, quality and budget.

(IT) skills
- Program management
- Project management
- Service management
- Continuous service improvement
- Outsourcing contracting / Bid management
- Operations management · ITIL – implementation including tooling architecture ITIL v3 certified
- Solid understanding of overall IT architectures
- IT organization - centralization, outsourcing, standardization on regional & global level
- Development & motivation of team members
- Staff management (10-20 FTE [Full-Time-Equivalent], plus external)
- Responsible line manager for 1st Level and 2nd. Level administration in the service and software development area
- Leading a team of 2 team leaders (direct reports)
- Cost centre manager
- Responsible for transitions (budget, time, quality)
- Reporting

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Leadership experience
- Over 20 years of project / stream leading roles and proven multifunctional responsibilities
- Team forming and leading
- Led largest team size of up to 20 project team members
- Business development and product launch support
- Workshop preparation and hosting
- Budget responsibility

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Abilities
- Delivery of initiatives for multinational organizations including dealing with multicultural environments
- Proven change management, communication and presentation skills up to Executive Board Level
- Solution architecting of multiple implementation initiatives
- Managing time / cost driven projects
- Clear and concise documentation and organization
- Strong analytical and problem-solving skills
- Flexibility and ability to adapt to rapidly changing circumstances
- Functional knowledge of JDEdwards 7.3 (all modules)

Education

    Study of economics in information technology (Bachelor of Science: Wirtschaftsinformatik)

    MCSE, CCNA, Network specialist, Enterprise architect, TOGAF, ISO/IEC 27001, ITIL and a lot more